It-hevens create good quality products. But like any other software, we understand that sometimes they might not work perfectly (without issues) for everyone all of the time. If you find a bug on our products that we are unable to resolve and if that makes the system unusable, we are more than happy to provide a complete refund within 15 days of your original purchase. We will not be responsible for any issues that generates due to a third party plugin.
A couple of small points:
- It-hevens cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Before requesting a refund, please contact with us with stating your issue in details.
- Refunds may only be issued within 15 days of the purchase date. After 15 days no refunds can be processed.
- Refunds will not be granted if you simply decide not to use the purchased products or you buy it by mistake. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
If the above criteria is met, then you are eligible for refund. Please use the contact form and we will reply within 2 working days.